Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for electronics?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do Kreo products come with a warranty?
Yes, all Kreo electronic devices include a 12-month manufacturer warranty covering technical defects and hardware malfunctions under normal use.
What is your return policy for opened items?
We offer a 30-day return policy. Items must be returned in their original packaging with all accessories included. A small restocking fee may apply to opened electronics.
Are Kreo devices compatible with both iOS and Android?
Most of our smart devices and peripherals are cross-platform compatible. Please check the 'Technical Specifications' section on individual product pages for specific OS requirements.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.